Privacy policy
2. PRIVACY POLICY
Last updated: August 19, 2026
This Privacy Policy explains how TryAlthina ("TryAlthina," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit TryAlthina.com, purchase a product, communicate with us, or otherwise interact with our services.
Information We Collect
Depending on how you interact with TryAlthina, we may collect the following categories of information:
Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order and commercial information, including products purchased, order history, transaction information, shipping information, returns, refunds, and customer-service interactions.
Payment information. Payments are processed through payment processors and ecommerce service providers. We may receive information regarding the payment transaction, such as payment status, payment method type, or limited payment identifiers. Complete payment-card information may be handled directly by our payment providers rather than stored by us.
Device and internet information, including IP address, browser type, device type, operating system, referring website, pages viewed, interactions with our website, and similar technical information.
Approximate location information, which may be inferred from information such as your IP address.
Communications, including emails, support requests, reviews, feedback, or other information you voluntarily provide.
Marketing and advertising information, including interactions with advertisements, marketing emails, promotional campaigns, cookies, pixels, and similar technologies.
How We Collect Information
We may collect information:
- directly from you;
- automatically when you use our website;
- from our ecommerce and payment providers;
- from shipping and fulfillment providers;
- from analytics providers;
- from advertising and marketing partners; and
- from other service providers assisting us in operating the store.
How We Use Personal Information
We may use personal information to:
- process and fulfill orders;
- collect and process payments;
- arrange shipping and delivery;
- communicate about your order;
- process returns, refunds, and replacements;
- provide customer support;
- detect and prevent fraud;
- protect our website and customers;
- maintain and improve TryAlthina.com;
- understand how customers use our website;
- perform analytics;
- measure advertising effectiveness;
- provide marketing where permitted by law;
- comply with legal and regulatory obligations;
- resolve disputes; and
- establish, exercise, or defend legal rights.
Ecommerce and Service Providers
Our store is operated using third-party ecommerce infrastructure and other service providers.
We may disclose information to companies that perform services on our behalf, including:
- ecommerce platform providers;
- payment processors;
- shipping and fulfillment companies;
- fraud-prevention providers;
- customer-service providers;
- website hosting providers;
- analytics providers;
- advertising and marketing providers;
- email service providers;
- technology vendors;
- accountants, attorneys, and other professional advisers.
These companies may receive information reasonably necessary to perform their services.
Shopify
TryAlthina.com uses Shopify ecommerce technology.
Shopify may process information about customers in connection with providing ecommerce, checkout, security, payment, analytics, and related services.
Shopify maintains its own privacy practices governing information it processes.
Cookies and Similar Technologies
TryAlthina and our service providers may use cookies, pixels, tags, SDKs, and similar technologies.
These technologies may be used to:
- keep the website functioning;
- remember preferences;
- understand website traffic;
- prevent fraud;
- measure website performance;
- analyze advertising;
- personalize content; and
- provide or measure advertising.
Your browser may allow you to block or delete cookies. Blocking certain cookies may cause portions of the website to function incorrectly.
Advertising and Analytics
We may work with analytics and advertising providers that collect or receive information about your interaction with TryAlthina.com.
Depending on the applicable privacy law, certain disclosures for personalized or cross-context behavioral advertising may be considered a "sale," "sharing," or use for targeted advertising even where money is not exchanged for personal information.
Where applicable law gives you a right to opt out of such activity, we will provide or honor the legally required method for exercising that right.
Do Not Track and Browser Privacy Signals
Some web browsers offer a "Do Not Track" signal. Because there is not a universally accepted standard governing how websites must respond to traditional Do Not Track signals, our website may not respond to those signals.
Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, such as a qualifying Global Privacy Control signal, we will process supported signals as required by applicable law.
Email Marketing
If you subscribe to marketing emails, we may send you promotional communications.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Unsubscribing from promotional emails will not prevent us from sending transactional communications regarding orders, payments, shipping, refunds, security matters, or customer-service requests.
Disclosure Required by Law
We may disclose personal information when we reasonably believe disclosure is necessary to:
- comply with applicable law;
- respond to a lawful court order or government request;
- enforce our agreements;
- investigate fraud or unlawful conduct;
- protect our customers or others; or
- protect our legal rights.
Business Transactions
If TryAlthina is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including to:
- complete transactions;
- maintain financial and tax records;
- provide customer service;
- prevent fraud;
- comply with legal obligations;
- resolve disputes; and
- enforce agreements.
Different types of information may be retained for different periods.
Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live and the law applicable to TryAlthina, you may have the right to request:
- access to personal information;
- confirmation of whether we process your information;
- correction of inaccurate information;
- deletion of certain information;
- a portable copy of certain information;
- information regarding categories of information collected or disclosed;
- an opt-out of certain targeted advertising, sales, or sharing; or
- limitation of certain processing.
We will not unlawfully discriminate against you because you exercise an applicable privacy right.
We may need to verify your identity before completing certain requests.
Privacy requests may be submitted to:
California Residents
California residents may have additional rights under California privacy laws where those laws apply to TryAlthina.
These may include rights to know, access, correct, delete, and obtain information about certain uses or disclosures of personal information, as well as rights to opt out of qualifying sales or sharing of personal information.
Requests may be submitted using the contact information below.
Children
TryAlthina.com is not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13.
If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
Third-Party Websites
TryAlthina.com may contain links to third-party websites.
We are not responsible for the privacy or security practices of third-party websites. You should review their privacy policies before providing information to them.
Changes to This Policy
We may update this Privacy Policy periodically.
When we do, we will update the "Last updated" date above. If required by law, we will provide additional notice of material changes.
Contact Us
For questions about this Privacy Policy or your personal information:
TryAlthina
Email: Support@tryalthina.com
Phone: (323) 370-0736