Shipping policy
SHIPPING POLICY
Last updated: August 19, 2026
This Shipping Policy applies to physical products purchased directly through TryAlthina.com.
Estimated Shipping and Delivery Time
Unless otherwise stated on the applicable product page or during checkout, our current estimated shipping and delivery timeframe is approximately 4–7 business days.
Business days generally exclude weekends and recognized carrier holidays.
Shipping and delivery dates are estimates rather than guarantees unless we expressly state that a particular delivery date is guaranteed.
Order Processing
After an order is successfully submitted, it may undergo payment verification, fraud screening, and fulfillment processing before shipment.
You will generally receive a confirmation at the email address provided during checkout.
Once tracking information becomes available, we may send it to the email address associated with your order.
Shipping Delays
We make reasonable efforts to ship orders within the timeframe represented when you purchase.
If we learn that we cannot ship your merchandise within the timeframe promised to you, we will provide any notice and options required by applicable law.
Depending on the circumstances and applicable law, this may include:
- notice of the delay;
- a revised shipping estimate;
- an opportunity to consent to the delay;
- an opportunity to cancel the order; or
- a prompt refund if the order cannot be shipped.
If we determine that we cannot fulfill your order, we will cancel the unfulfilled portion and issue the required refund.
Tracking
Tracking information may take time to update after a shipping label is created or a package is transferred to a carrier.
A tracking number does not necessarily mean that a package has already entered the carrier's transportation network.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us immediately at:
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee an address change after fulfillment has begun.
Packages Returned Due to Address Problems
If a package is returned because an address was incomplete, invalid, or entered incorrectly, please contact us.
Additional shipping costs may apply before reshipment where the address error was provided by the customer.
This does not apply where the delivery problem resulted from an error by TryAlthina or its fulfillment provider.
Lost Packages
If tracking information indicates that a package has not been delivered within a reasonable period, contact us.
We may investigate the shipment with the carrier or fulfillment provider.
If an order is confirmed lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.
Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it, please:
- check the delivery location and surrounding area;
- check with household members or building personnel where appropriate;
- verify the shipping address associated with your order; and
- contact the carrier where appropriate.
If the package still cannot be located, contact us and we will review the circumstances.
Damaged Packages
If your product arrives damaged, please contact Support@tryalthina.com as soon as reasonably possible.
Keep the item and packaging while the issue is being reviewed, as photographs or inspection may be useful in resolving a carrier or product-damage claim.
Damaged items are covered by our Return and Refund Policy.
Multiple Packages
An order containing more than one item may occasionally arrive in separate packages.
You will not be charged additional shipping solely because we choose to split an order into multiple shipments after purchase.
Carrier Delays
Carriers may occasionally experience disruptions caused by weather, natural disasters, transportation interruptions, government actions, peak shipping periods, or similar circumstances outside our direct control.
We will still honor any cancellation, refund, notification, or other rights required by applicable law.
International Shipping
Where international shipping is offered at checkout, delivery times may vary by destination.
Unless expressly stated otherwise at checkout, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
We cannot guarantee that every product can lawfully be shipped to every country or jurisdiction.
Contact Us
For shipping or delivery questions:
TryAlthina
Email: Support@tryalthina.com
Phone: (323) 370-0736