Terms of service
Return & Refund Policy
Last updated: June 16, 2026
Thank you for shopping with TryAlthina. We want you to be satisfied with your purchase. This Return & Refund Policy explains our requirements for returns, refunds, exchanges, damaged products, and order cancellations.
30-Day Return Policy
We accept returns requested within 30 days of delivery.
Both opened and unopened products are eligible for return. Opening or reasonably testing the product does not automatically make it ineligible for a return.
To qualify for a return:
- The return must be requested within 30 days of delivery.
- The product must include all original parts and accessories.
- Proof of purchase, such as an order number or confirmation email, must be provided.
- The product must not have been intentionally damaged, improperly handled, or misused.
When reasonably possible, please return the product in its original packaging.
Starting a Return
Before sending a return, contact us at:
Please include your order number, the name used to place the order, and the reason for the return.
We will provide return instructions and confirm whether any additional information is required. Returns sent without sufficient order information may experience processing delays.
Return Address
Approved returns should be mailed to:
Alphina LLC
11621 Braddock Drive
Culver City, CA 90230
United States
Do not send returns to any other address shown on the original shipping package unless we specifically instruct you to do so.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service and keeping your tracking number until your return has been completed. We are not responsible for return packages lost or damaged by the shipping carrier.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us at support@tryalthina.com within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs or videos showing the product and issue
After reviewing your request, we may provide a replacement, exchange, refund, or other appropriate resolution.
Exchanges
We accept exchanges for eligible products.
To request an exchange, contact support@tryalthina.com within 30 days of delivery. Exchange requests are subject to product availability.
The fastest way to receive a different product may be to return the original product and place a new order after the return is approved.
Customers are responsible for exchange shipping costs unless the exchange is required because the original product was damaged, defective, or incorrect.
Order Cancellations
Orders may be canceled for a full refund before they have been processed or shipped.
To request a cancellation, contact support@tryalthina.com as soon as possible.
We cannot guarantee cancellation after an order has entered processing or been shipped. If the order has already shipped, you may request a return after it is delivered.
Return Inspection
Once your return is delivered to us, we will inspect it and notify you whether your refund has been approved.
Products damaged through misuse, improper handling, unauthorized modification, or failure to follow product instructions may be denied a refund or may qualify for only a partial refund.
Normal opening of the package or reasonable testing of the product will not, by itself, disqualify the product from return eligibility.
Refund Processing Time
Approved refunds will be processed to the original payment method within 3 business days after the returned product has been received, inspected, and approved.
After the refund has been processed by us, please allow approximately 5–10 business days for the refunded amount to appear on your credit or debit card statement.
The exact posting time depends on your bank, card issuer, or payment provider and is outside our control.
If more than 10 business days have passed since we confirmed that your refund was processed and the credit has not appeared, please contact your bank or card issuer first. You may also contact us at support@tryalthina.com for assistance.
Refund Method
Refunds will be issued to the original payment method used to place the order.
We cannot normally issue a refund to a different card, bank account, or payment method. If the original payment method is no longer available, please contact your bank or card issuer for assistance.
Late or Missing Refunds
If you have not received your refund:
- Review your bank or card statement again.
- Contact your credit or debit card issuer.
- Contact your bank, as processing time may be required before the credit appears.
- Contact us at support@tryalthina.com if more than 10 business days have passed since we confirmed that the refund was processed.
Contact Information
For questions about returns, refunds, exchanges, damaged products, or cancellations, contact:
Alphina LLC
Website: tryalthina.com
Email: support@tryalthina.com
Return address: 11621 Braddock Drive, Culver City, CA 90230, United States