Refund policy
Return & Refund Policy
Last updated: May 19, 2026
At tryalthina, we want you to be satisfied with your purchase. Please review our return and refund policy below.
Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be unused and in the same condition that you received it.
How to Start a Return
To start a return, please contact us at:
Please include your order number and the reason for your return. Once your return request is reviewed, we will provide the return instructions and return address.
Please do not send your item back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Original shipping charges are non-refundable.
Refunds
Once your return shipment has been sent and confirmed, we will process your refund.
Refunds are issued back to the original payment method used at checkout. Please note that your bank or payment provider may take additional time to post the refund to your account.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at:
Please include your order number and photos of the damaged or defective item. We will review the issue and help resolve it with a replacement, exchange, or refund when applicable.
Used Items
Used items are not eligible for return unless the item is defective.
Items that show signs of use, damage caused by the customer, or are not in the same condition as received may be denied for return or refund.
Exchanges
We do offer exchanges.
To request an exchange, please contact us at:
Exchanges are subject to product availability.
Order Cancellations
Orders may be canceled before they have shipped.
If you need to cancel your order, please contact us as soon as possible at:
Once an order has shipped, it cannot be canceled, but you may request a return after delivery if eligible under this policy.