Refund policy
1. RETURN AND REFUND POLICY
Last updated: August 19, 2026
At TryAlthina, we want you to be satisfied with your purchase. This Return and Refund Policy applies to products purchased directly through TryAlthina.com.
30-Day Satisfaction Guarantee
You may request a refund or replacement for any reason within 30 days after your order is delivered.
You do not need to provide a specific reason for being dissatisfied. We may request information reasonably necessary to locate and verify your order and, depending on the circumstances, may require the product to be returned before a refund or replacement is issued.
To request a return, refund, or replacement, contact:
Email: Support@tryalthina.com
Phone: (323) 370-0736
Please include your order number and the email address used when placing the order.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as reasonably possible.
We may request photographs or other information reasonably necessary to evaluate the issue.
If we confirm that an item was damaged, defective, or incorrectly shipped, we will provide an appropriate resolution, which may include:
- a replacement;
- a refund;
- an exchange; or
- another resolution agreed upon with you.
If we require the return of a damaged, defective, or incorrectly shipped product, TryAlthina will be responsible for the reasonable return-shipping cost.
Returns for Other Reasons
For returns that are not the result of a defective, damaged, or incorrect product, the customer may be responsible for return-shipping costs.
Any required return-shipping instructions will be provided before the return is sent.
Please do not send a product to an address without first contacting us. Unauthorized returns may result in processing delays.
Condition of Returned Products
Products may be reasonably opened and inspected.
We reserve the right to deny or reduce a refund where a product has been intentionally damaged, materially altered, misused, or returned fraudulently, except where applicable law requires otherwise.
Refund Processing
Approved refunds will generally be issued to the original payment method.
Once we issue a refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account. Processing times are controlled by the financial institution and may vary.
Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary returns.
If your refund results from an incorrect, damaged, defective, or unfulfilled order, applicable shipping charges will also be refunded when required by law or appropriate under the circumstances.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the order may instead need to be handled under our return process.
Lost or Unfulfilled Orders
If an order is confirmed to have been lost before delivery or cannot be fulfilled, we will provide an appropriate replacement or refund.
Refund Abuse and Fraud
We reserve the right to investigate suspected fraudulent transactions, intentionally damaged products, duplicate refund requests, chargeback abuse, or other misuse of this policy.
Nothing in this policy limits any non-waivable consumer rights provided by applicable law.
Contact Us
For questions regarding a return, refund, replacement, or order:
TryAlthina
Email: Support@tryalthina.com
Phone: (323) 370-0736