Refund policy
Return & Refund Policy
Last updated: May 19, 2026
At tryalthina, we want you to be satisfied with your purchase. Please review our return and refund policy below.
Return Window
Customers may request a return within 30 days of receiving their order.
All products are eligible for return, whether opened or unopened, as long as the item is not damaged due to misuse, abuse, or customer-caused damage.
How to Start a Return
To start a return, please contact us at:
Please include your order number and the reason for your return. Once your return request is reviewed, we will provide return instructions.
Please do not send your item back without contacting us first.
Return Address
Approved returns may be sent to the following return address:
11621 Braddock Drive
90230
Customers must contact us before sending any return so we can confirm eligibility and provide the correct return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Original shipping charges are non-refundable.
Refunds
Once your return shipment has been sent and confirmed, we will process your refund within 3–5 business days.
Refunds are issued back to the original payment method used at checkout. After the refund has been processed, customers can typically expect the refund to appear on their card or bank statement within 4–7 business days, depending on their bank or payment provider.
VIP Club Refunds
VIP Club charges are refundable.
To request a refund for a VIP Club charge, please contact us at:
Please include your order information and the charge you are requesting to have refunded. Approved VIP Club refunds will be issued back to the original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at:
Please include your order number and photos of the damaged or defective item. We will review the issue and help resolve it with a replacement, exchange, or refund when applicable.
Used Items
All products are returnable; however, items that show signs of misuse, customer-caused damage, or damage not related to the original condition of the product may be denied for return or refund.
Exchanges
We do offer exchanges.
To request an exchange, please contact us at:
Exchanges are subject to product availability.
Order Cancellations
Orders may be canceled before they have shipped.
If you need to cancel your order, please contact us as soon as possible at:
Once an order has shipped, it cannot be canceled, but you may request a return after delivery if eligible under this policy.